Many customers are very confused when their company approaches this topic. Nobody should consider purchasing a “phone system” without really considering their business process and exploring the world of Unified Communications and Collaboration (UCC). The likes of Avaya, Panasonic, Cisco, Toshiba, and a host of others are so far behind the curve for improving your internal and customer communications it would be like not having GPS in your car.
You will hear a list of acronyms like, UC, UCaaS, NaaS, SIP, VoIP, trunks, hosted, LEC, CLEC and many others. I am not a doctor so I may not know the difference between a tibia and a fibula, but our staff can help you navigate and understand how it all works. Give us a call and if you don’t understand something stop our friendly staff member and ask for an explanation.
UCaaS or Unified Communications as a Service, takes this to the next step so you do not have to worry about acquiring hardware and outgrowing the system. Blue Chip also provides all of the services at lower cost as an outsourced service.
Before you consider hosted, on premise, virtual or the like you need to understand how a UCC can help your business. Let’s start with definition that will give us a loose idea of what we should expect.
Unified communications
From Wikipedia, the free encyclopedia
Unified communications (UC) is a business term describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.
OR
UCC (unified communications and collaboration) is versatile conferencing software that takes the various methods used in conference calls such as text, audio, video and virtual white boards and makes them available through a single interface.
Communication, especially for brainstorming and presentations with audience interaction, can be greatly simplified by a single seamless application that enables the different interactions. One benefit is that users can devote their attention to the topic at hand rather than the operation of various pieces of software.
However, in the past, UCC posed a number of challenges to networks with old infrastructure. In a network with separate compute and storage, these dynamic workloads can result in latency and congestion. As UCC and other dynamic workloads have increased, they have driven the adoption of hyper-converged networks to deal with the challenges.
Blue Chip solves this by delivering it all through the 3CX UCC system and delivers it over a Wi-Fi network. Our engineers are able to provide high quality voice and data services. We deliver a secure network capable of leveraging BYOD (Bring Your Own Devices), improving your communications and access to the network.
3CX Features
Unified communications are completely deployed over secure WiFi network with the 3CX phone system.
3CX offers a complete Unified Communications solution out of the box. Productivity boosting features such as Presence, corporate chat, whiteboard, screen-sharing and more allow for employees to collaborate better and work more efficiently.